Refund policy

Return & Refund Policy (Pakistan)

We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags (if any)

  • In original packaging

  • Accompanied by a receipt or proof of purchase

As we deal in thrift / pre-owned shoes, minor signs of prior use mentioned in the product description are not considered defects.

How to Start a Return

To initiate a return, please contact us:

📧 Email: echostepsfootware@gmail.com
📞 WhatsApp / Call: 0302-2812344

Returns must be requested before sending the item back. Items sent without prior approval will not be accepted.

Once your return is approved, we’ll share return instructions and the return address.

Damaged or Wrong Items

Please inspect your order immediately upon delivery.
If you receive a wrong, damaged, or defective item, contact us within 24 hours of delivery with clear photos or videos so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Items damaged due to misuse or improper handling after delivery

  • Products returned after the 3-day return window

Exchanges

If you want a different size or style, the fastest way is to:

  1. Return the original item (within 3 days)

  2. Place a new order once the return is approved

Exchange availability depends on stock.

Refunds

After receiving and inspecting your return, we’ll notify you about approval or rejection.

  • Approved refunds will be processed within 7–10 business days

  • Refunds are issued via the original payment method or bank transfer (as applicable)

  • Processing time may vary depending on your bank or payment provider

If more than 10 business days have passed since approval, please contact us at
📧 echostepsfootware@gmail.com or 📞 0302-2812344